Privacy Policy

Information We Collect

We collect information that you provide directly and information generated through your use of our Services:

• Account Information: Your name, email address, phone number, and authentication credentials when you sign up or log in.
• Clinic Information: Clinic name, address, description, schedule, and settings provided by doctors.
• Booking Information: Appointment details, selected time slots, queue position, and booking status.
• Payment Information: Payment confirmation screenshots and transaction records when applicable.
• Usage Data: Information about how you interact with our Services, including device type, browser, and log data.

How We Use Your Information

We use the information we collect for the following purposes:

• Process and manage clinic bookings, queue positions, and appointment scheduling.
• Communicate with you about your bookings, including confirmations and updates.
• Enable doctors and clinics to manage their schedules, sessions, and patient queues.
• Improve, personalize, and develop our Services.
• Ensure the security and integrity of our platform, and prevent fraud.
• Comply with applicable laws and legal obligations in Egypt.

Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform (e.g., hosting, analytics, payment processing). These providers are bound by confidentiality obligations.
• Clinic & Patient Interaction: When you book an appointment, relevant booking information is shared with the clinic and doctor you are booking with, and vice versa.
• Legal Compliance: When required by law, regulation, legal process, or governmental request applicable in Egypt.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use industry-standard practices to protect your data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. If you wish to delete your account, please contact us and we will remove your data within a reasonable period, unless retention is required by law.

Your Rights

You have the following rights regarding your personal information:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for data processing at any time by contacting us.

Children's Privacy

Pulse is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy on our platform and updating the "Last updated" date above. Your continued use of Pulse after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@pulse.je. KLabs, LLC — Cairo, Egypt.